Hosting

RCM hosts and manages our customers' hardware, Oracle applications, and database. Hosting allows for the greatest cost savings to our customers as they do not need to make costly investments and can spread the reduced costs evenly over a period of time.

Infrastructure
RCM offers highly reliable and secure hardware, network, and facilities coupled with around-the-clock customer care. We have partnered with Sun Microsystems and Dell on the hardware side as well as Qwest on the data center side to develop a premiere infrastructure and support program.From data center facilities to networking to systems monitoring to security, we bring you service focused on keeping you up and running.

Hardware
RCM utilizes Sun Microsystems and the Sun Solaris platform or Dell and the Linux platform to provide the high performance and reliability required to provide quality ASP services.
• Hardware Assessment and Sizing
• Installation of Virtual Private Network (VPN)

Application and Database Monitoring
To ensure stability with servers and databases as well as the applications that rely on them, we incorporate the following Management services:
• End-to-end application availability management
• Event monitoring and response
• Aggressive Service Level Agreement with guaranteed response time to issues
• Configuration administration
• Backup and recovery management
• Proactive bug tracking and patch application
• Performance monitoring and system tuning
• Space management and capacity planning
• Security assessment and review
• Monthly Availability Reports

Proactive Network and Server Monitoring
• Services and Support 24x7/365
• Live monitoring, management, and support from expert network technicians
• Constant checking of network and server availability
• Partner with a Fully staffed Network Operations Center (NOC)
• Network activity, applications, CPU, disk space, and memory monitored to ensure your site is always up and running

Maximum Data Center Security Measures
• Physical access control managed by armed security guards
• Single point-of-entry into data centers
• Electronic key card access as well as Biometric validation
• Locked cages, cabinets, and racks
• 24x7 video surveillance with archiving of tapes

Safe Environment
• Clean, secure, and easily-accessible geographical locations
• Insulation from major natural disasters
• Advanced environmental and climate controls against heat and humidity
• Highly sensitive smoke detection system

Disaster Prevention & Recovery
• Pre-action, dry pipe fire suppression systems
• Raised floor or overhead trellis wiring
• Static-free work areas for component assembly
• Daily incremental back-ups of all data contained within data centers
• Full weekly back-ups with monthly off-site storage in secure locations
• Convenient and fast access to backup tapes
• Data mirroring across duplicate storage systems in real time

Continuous Power
• Diverse power sources
• Redundant Uninterrupted Power Supply (UPS) for failures and power filtering
• Redundant diesel generators for alternate power supply